Before filing a formal arbitration request or Code of Ethics complaint, consider using the Texas REALTORS® Ombudsman Program when faced with a dispute. The program provides an informal way to resolve problems, and it’s quicker—ombudsmen contact parties by telephone about 48 hours after being assigned a case and can help resolve disputes faster than the formal complaint process.

Texas REALTORS® ombudsmen are nominated for the position by their local board, must undergo training, and must have served on the Professional Standards Committee for at least three of the last five years. Texas REALTORS® staff works to ensure the ombudsman has no connection to either party in a complaint so he or she can remain impartial.

Your disputes don’t always have to end in a formal complaint. Try the Texas REALTORS® Ombudsman Program for an efficient and effective way to clear up problems. Learn more about the Ombudsman Program.