The Texas Real Estate Commission and TAR have different processes when it comes to handling complaints about a license holder. Here’s what you need to know about these differences.
Texas Real Estate Commission complaints
TREC is the licensing entity in Texas and can process complaints against any real estate license holder. TREC accepts complaints when a complainant feels a license holder has violated The Real Estate License Act or TREC rules. TREC disciplinary actions include administrative penalties such as fines and suspension or revocation of a respondent’s real estate license. Learn more from TREC’s website.
Code of Ethics complaints to the Texas REALTORS®
The Code of Ethics outlines a REALTOR®’s obligations to clients, colleagues, and the general public. Anyone who believes a REALTOR® has violated the Code of Ethics may file a complaint with the Texas REALTORS®. TAR only deals with complaints made against members of the association.
See the flowchart in the January/February issue of Texas REALTOR® to get a sense for how your association handles complaints.