About 98% of homebuyers and sellers reported that their experience working with a Texas REALTOR® was either “good” or “excellent,” according to the inaugural Texas REALTOR® Satisfaction Index. The report released today by the Texas Association of REALTORS® gauges homebuyer and seller satisfaction with Texas REALTORS® based on 17,000 survey responses from 2016.

The overall satisfaction rating for surveyed Texas homebuyers was 4.91 out of 5, while sellers rated their experiences as 4.87 out of 5. Less than 1% of buyers and sellers rated their experiences with Texas real estate agents as “poor” or “below expectations.”

The factor that most impacted the satisfaction rating of an agent was clear and timely communication, according to the report.

“The Texas housing market moves fast, and it’s increasingly important for REALTORS® to be able to operate at the speed of the market,” said Vicki Fullerton, chairman of the Texas Association of REALTORS. “This means allowing for greater accessibility, setting communication expectations up front with clients and ensuring clear, timely communications so that homebuyers and sellers can feel confident at every step of the process.”

Of Texas homebuyers and sellers surveyed, more than a third found their Texas REALTOR® through a referral, and more than 80% didn’t consider another broker if they had previous experience with their REALTOR®. The factors rated as most important when choosing a REALTOR® were understanding needs and requirements and local knowledge.