Texas REALTORS® will process anonymous complaints in accordance with the Citation Policy effective June 1, 2020.

Under the Citation Program, you are allowed to file anonymous complaints for the following types of violations:

Article 3: Failure to disclose existence of dual or variable rate commission. Failure to disclose existence of accepted offers to any broker seeking cooperation.

Article 4: Failure to disclose REALTOR® interest in property being bought or sold. 

Article 5: Providing professional service without disclosing interest in property. 

Article 6: Accepting any commission, rebate, or profit on expenditures without client’s knowledge or consent.

Article 12: Failure to present a true picture in real estate communications and advertising. Failure to disclose professional status in advertising and other representations. Failure to disclose compensation from third party for services provided free to a client. Advertisement offering to sell or lease property without authority of owner or listing broker. Failure to disclose name of firm in advertisement of real estate services or listed property in any medium. Failure to disclose status as both owner/landlord and REALTOR® or licensee when advertising property in which REALTOR® has ownership interest. Falsely claiming to have sold property. Registration or use of deceptive URL or domain name. 

Article 14: Failure to cooperate in any professional standards proceeding or investigation requested by the association. 

Article 16: Use of terms of an offer to modify listing broker’s offer of compensation. Placement of for sale/lease sign on property without permission of seller/ landlord.

If your complaint meets the above criteria, call 800-873-9155 to file an anonymous complaint.