Before you file an arbitration request, have you considered using the Ombudsman Program?

An ombudsman is an impartial member of the Texas REALTORS® Professional Standards Committee who helps parties communicate to resolve complaints and problems—without a formal arbitration request. Use of the Ombudsman Program is voluntary and confidential. If successful, it’s usually quicker than filing an arbitration request.

Try the Ombudsman Program 

Continue with your arbitration request