Whether it’s a low appraisal, requests for repair amendments, or another offer being accepted, it can be difficult to break bad news to clients. But it’s your job to do it. Your fellow REALTORS® share how they approach having tough conversations with clients.

I lay out the possibilities during the listing appointment with sellers and we set a budget to deal with repairs or low appraisals.

Monica Martinez, College Station

I always call with really good or bad news because I think it shows I’m not hiding from it and I’m here to walk through it with them. It’s also easier to gauge their response on the phone and I can tailor further discussion accordingly.
Erika Browning, Dallas

I set appropriate expectations early so hard conversations aren’t hard when they inevitably pop up.
Jessica Murdock, Round Rock