Looking for an alternative to email? Here are three tools designed to improve business communication:
Slack: This popular workplace-messaging app allows users to create chat rooms for any topic, message each other directly, and integrate a number of different services, such as Google, Zapier, and Evernote.
Stride: Replacing the service HipChat, Stride is in its early stages but is being touted as a competitor to Slack, boasting group messaging, video conferencing, and collaboration tools.
Workplace: Facebook has created a version of its service tailored for businesses to handle internal communication. If all your agents or team members already use Facebook, they should find the messaging, feeds, groups, and posts familiar. This version also gives you business-specific integrations and reporting tools.