The Code of Ethics outlines a REALTOR®’s obligations to clients, colleagues, and the general public. Anyone who believes a REALTOR® has violated the Code of Ethics may file a complaint with the Texas REALTORS®. TAR only deals with complaints made against members of the association.
A person who files a complaint must show how the respondent’s actions violated the association’s professional code of ethics.
A hearing panel determines whether the Code has been violated, not whether the law or real estate regulations have been broken. TREC or the courts make those decisions.
REALTORS® may be disciplined by having to complete educational courses. More severe forms of discipline, including fines, suspension, and membership termination, may be imposed for serious or repeated violations. TAR cannot revoke an individual’s real estate license.
Here’s a basic overview of how the Code of Ethics complaint process works.