If you’re on the go, it may be easiest to take a call about the next negotiation step while in line for your morning coffee. But be careful … while those around you may not hear the other side of the conversation, what they hear you saying may be more than what your client wanted known.
Even in-person conversations can be critical moments for confidentiality. For instance, imagine you’re debriefing outside a home you just viewed with your clients. Would you want the neighbor walking her dog to overhear how they would offer more than asking because they love the house?
Always be mindful of who can eavesdrop on your crucial conversations. If your client—or an assistant or other agent—wants to start a discussion about a delicate topic, suggest you pause until you can get to a more private place.