Here are four easy ways to exceed the expectations of prospects and current clients.

Give your full attention. Don’t use your phone or leaf through paperwork while people speak to you. Maintain eye contact and show you’re actively listening.

Repeat what you hear. Before you answer people’s questions or give information, repeat what they said to confirm what they want from you. It will make your response concise, since you won’t spend time providing unessential information.

Ask for feedback. Don’t wait until your transaction is complete to ask how you’re doing. Frequently ask if they’re satisfied with your service and how you can maintain their happiness with your work.

Look beyond the transaction. Send handwritten notes like birthday wishes or other greetings that have nothing to do with real estate. Your personal touch will stand out from the crowd.