What brokers should know about complying with the ADA
05/12/2016 | Author: TAR Legal Staff
What should a brokerage office do to comply with the Americans with Disabilities Act?
Real estate brokers must make reasonable modifications in their policies, practices, or procedures to ensure their services and facilities are available to people with disabilities. Reasonable modifications include providing auxiliary aids and services at the brokerage’s expense, if necessary, to meet the needs of a person with a disability. Auxiliary aids may include interpreters, note-takers, assistive-listening devices, audio recordings, or materials in Braille.
In addition, brokers must remove architectural barriers where such removal is readily achievable. (Readily achievable means easily accomplishable and able to be carried out without much difficulty or expense.) Brokers can do this by considering whether they can take measures to provide access to a customer or client with a disability by installing ramps, widening doors, installing grab-bars in toilet stalls, or removing high-pile, low-density carpet. If you cannot do so without much difficulty or expense, you must provide services through alternative methods; for example, arranging meetings at accessible locations such as a someone's home or place of business.
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