How to tell a client you no longer want to work with him
11/02/2016 | Author: Editorial Staff
Not every client is going to be a fit for your business. If a listing agreement is coming to an end and you don't want to extend it, how do you break the news to the client? With some strategy and simple steps, you can increase the chances the relationship ends well and with the smallest possible chance of hurt feelings.
Plan for the worst. Before starting the discussion with your client, think about how he might respond. Imagine the less-than-gracious things he could say to reduce the risk of you lashing out in response. In the weeks leading up to the end of the agreement, you could ask the client in general terms how he would prefer to hear bad news.
Give an example about what didn't work. Maybe the client insisted on marketing a property in a way that didn't take advantage of your strengths or went against your advice. Try to communicate that difference clearly and without blame. If you can do that, you run a greater chance of getting them on board with parting ways.
Don’t give false hope. If you’re ending the relationship, stick to your "no." Don’t open the door to compromises that are aimed at making the client happy rather than working in both your interests.
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