Do you set rules with clients?
03/30/2015 | Author: Editorial Staff
You'd do just about anything for your clients, right? Before you give prospects and clients a chance to test how far you're willing to go to please them, consider setting professional boundaries up front that address issues like these.
- Availability. Are you willing to respond to clients’ calls, texts, and emails 24/7, or do you want to shut off at a certain time?
- Safety. Will you require prospective buyers to meet you at a safe location, such as your brokerage office, before viewing properties?
- Communication. Let clients know if you prefer to answer certain questions over the phone or in person—instead of by text message or email—to avoid any potential confusion.
- Cooperation. Remind prospects and clients of the role they play in helping the transaction run smoothly, like responding to information requests quickly.
- Bad behavior. Buying or selling real estate can be stressful, but there's a difference between clients venting frustration and verbally abusing you. Let them know you won’t tolerate the latter.
What rules do you enforce when working with clients? Share yours in the comments below.
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