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5 ways to handle an angry client

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08/10/2015 | Author: Editorial Staff

With all of the people and moving parts involved in a real estate transaction, it’s possible that your client may experience disappointment, frustration, or even anger during the process. But there are a few ways you can help disarm the situation when a client decides to take his emotions out on you.

Acknowledge his anger. Is your seller insulted by what he considers an unreasonable offer? If you would feel the same way in the situation, tell him.

But stick to the facts. If your seller lashes out when you suggest a price reduction, be prepared to show him evidence that justifies the reduction.

Ask for his ideas. Even when you have a solution in mind for what’s upsetting your client, get his input, too. This reminds him that you’re listening and you care—even if you don’t agree.  

Sleep on it. If a client asks you to take an action you think is unwise, suggest that he take some time to consider the idea before moving forward. This could be a few hours or a day or two, depending on timeliness.

Let him vent. Your client may just need to say out loud what he’s thinking without taking any specific action. Just remember that it’s not personal. 

How have you handled upset clients? Share your advice in the comments. 

Categories: Business tips
Tags: business tips, business advice, client relations

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Legal disclaimer

The material provided here is for informational purposes only and is not intended and should not be considered as legal advice for your particular matter. You should contact your attorney to obtain advice with respect to any particular issue or problem. Applicability of the legal principles discussed in this material may differ substantially in individual situations.

While the Texas Association of REALTORS® has used reasonable efforts in collecting and preparing materials included here, due to the rapidly changing nature of the real estate marketplace and the law, and our reliance on information provided by outside sources, the Texas Association of REALTORS® makes no representation, warranty, or guarantee of the accuracy or reliability of any information provided here or elsewhere on texasrealestate.com. Any legal or other information found here, on texasrealestate.com, or at other sites to which we link, should be verified before it is relied upon.

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