5 ways to handle an angry client
08/10/2015 | Author: Editorial Staff
With all of the people and moving parts involved in a real estate transaction, it’s possible that your client may experience disappointment, frustration, or even anger during the process. But there are a few ways you can help disarm the situation when a client decides to take his emotions out on you.
Acknowledge his anger. Is your seller insulted by what he considers an unreasonable offer? If you would feel the same way in the situation, tell him.
But stick to the facts. If your seller lashes out when you suggest a price reduction, be prepared to show him evidence that justifies the reduction.
Ask for his ideas. Even when you have a solution in mind for what’s upsetting your client, get his input, too. This reminds him that you’re listening and you care—even if you don’t agree.
Sleep on it. If a client asks you to take an action you think is unwise, suggest that he take some time to consider the idea before moving forward. This could be a few hours or a day or two, depending on timeliness.
Let him vent. Your client may just need to say out loud what he’s thinking without taking any specific action. Just remember that it’s not personal.
How have you handled upset clients? Share your advice in the comments.
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