Last Updated: June 25 at 7:45 a.m.

General Guidance

NAR has provided the following coronavirus resources and guidelines. Additional resources are available from the CDC.

    • Operations

      Consider closing the physical office and establishing virtual operations. Encourage employees to work remotely. Associations may need to work with their IT staff/vendor to make changes necessary to permit remote work for staff.

      If you do not close the office and you have 10 or more employees, consider how you can limit the on-site number of staff. This could be shift work or a mix of on-site and remote work.

      In the event you have positions that may not lend themselves to remote work, have a contingency plan in the event the employees (or their family members) contract the virus and they need to self-quarantine or provide care.

      Reschedule events and classroom education. If possible, offer education sessions online. Be creative to see if an event can be held virtually.

      If your association rents space, be sure to communicate steps tenants are to take to comply with federal, state, and local guidelines as well as the process to follow in the event an impacted individual has entered the building. You will need to determine who is responsible for sanitizing the tenant space.

    • Employee Wellness

      Stay connected with your staff not only for business, but also on a personal level. These are challenging times. Schedule routine calls or video chats with employees to maintain relationship. Working remotely on a full-time basis is a transition in itself.

      Many summer camps are closed, and employees need to be at home to provide care. Ensure these employees can work remotely or have a contingency plan for them.

      Be lenient with employees working remotely when on phone calls or virtual meetings. It is possible we may hear extra background noises, such as kids playing and dogs barking.

      Consider establishing a social channel to engage and share resources. NAR has created a #kids-to-do channel on Slack so employees can share tips. Think of ways to connect, such as a virtual lunch or coffee break.

    • Association Policies

      Be flexible with sick leave and paid time off policies during this time, unless an employee has specifically requested to take an actual vacation. Continue to pay employees as usual. This may be a challenge for some employee positions if their positions do not lend themselves to remote work. Think about other duties they could temporarily be assigned during this time to keep them in pay status. Be sure to apply practices evenly with all staff.

      Check with your health benefit vendor or broker to see how insurance is handling copays and testing costs for covered individuals. Be sure to include information relative to prescriptions, for example, is there a mail delivery option?

      If your health benefit plan does not cover mental health benefits, check to see what resources are available in your local area. Many mental/behavioral health providers are offering free or reduced cost services to assist people with handling stress associated with the pandemic.

      Comply with any local, state, and federal guidelines as they continue to be communicated and implemented.

    • Addressing COVID-19

      Encourage employees to follow CDC recommended preventative measures. The CDC Business Pandemic Influenza Planning Guide can be shared with staff and members.

      Employees who return from being out of the country should self-isolate for 14 days.

What are the steps during COVID-19 for offering a class?

Before the course begins:

Send the equipment requirements and the meeting link to class participants with instructions on the following information:

  1. How to retrieve course materials
  2. How to complete and remit evaluations in a timely manner
  3. Instructions on how you’ll accept the photo ID on the day of the class
  4. Who to contact with any technical and/or administrative issues

We’ve created a form template you can use: Student instruction template

During class:

Have a staff member or volunteer serve as monitor for the course, which means they’ll join the class and observe participant attendance. For broadcast classes, please have your attendees log in with your association name/acronym before their name (i.e. Austin-Deb Hernandez). It will be easier for you to readily identify and monitor your participants during class. You’ll need to check a valid photo ID. The profile pic on their Fast Pass (if available) or a copy of their Driver’s License are acceptable examples. Please do not have participants show their photo ID in a group setting or retain shared files after the class ends.

After the class:

We ask that everyone use the evaluation form link we provide. We will need the course participants posted in CART within two business days of the course, just as before.


How do I check people in who have registered for a class?

We have provided a student instruction template you can send out that explains what the student needs to do before the class starts. TREC still requires that you check their photo ID. You can accomplish this by requiring your participants to send a copy of their DL or their profile (pic showing) of their fast pass through private chat in zoom by using the file transfer feature. You will also need to distribute class materials and evaluation links to the student.

For updated information on hosting a class in this virtual environment, see the Addendum for remote courses.

How is the paperwork (sign-in sheet, CE sheet, etc.) turned into the CART?

If you’ve used CART before to add attendees, you will follow the same method. If you need a refresher on how to do that, there’s a training video on the AE education resources page.

How is a class added to CART?

All of our instructional videos can be found under the CART Training for associations heading on this page

How are course manuals provided to students?

The designation and certification course materials are now being offered as PDF links that allows for annotation, depending on your e-reader, or printing. The links to those materials can be found here.

  • We can still send physical manuals if the association prefers it, but we need at two weeks to produce and ship those materials.
  • If printed materials should be sent to a different address now, please let us know so we can update the record for that class.

How is the exam being handled for qualifying courses?

Links for evaluations and exams will be sent to the point of contact for each class prior to the end of the class time. The association contact will need to proctor the exam remotely (i.e., watch the participant(s) complete their exam(s).)

How are the exams for Legal I & II, and Broker Responsibility being handled?

Instructors can choose to use our online exam, where you’ll need to remote proctor your participants taking the test, or derive an alternative method. If the instructor elects an alternative method for exams, students will need to agree to the terms outlined in this non-disclosure agreement. They do not need to sign it.

How are we administering the evaluations at the end of class?

Links for evaluations and exams will be sent to the point of contact for each class prior to the end of the class time.

Can I still sign up for broadcast courses for my members to attend?

Yes, you can add a class right up to the day it begins. You will need to manage the distribution of electronic materials to the students. We will not ship materials unless specifically requested and cannot offer printed materials less than two weeks before a class start date.

Is registration for broadcast classes still the same?

Yes, your registration process would be the same as before.

How will a monitor be able to see every member taking the course (from his home location)?

As with an in-person course, the monitor will be responsible for ensuring their attendees are in the class for the duration of the course. Given the platform limitations with Zoom (no more than 49 connections posted per screen and the inability to re-position the attendees), it is not expected that you have eyes an every one of your participants the entire class. It is expected, however, that you check frequently to ensure that all your participants are visible, can be seen and heard, are not distracting or disruptive, and are listening to the instructor.

Can our classes being offered virtually directly to the student be marketed?

Yes, all classes that are not being offered in group settings at a local association can be marketed. Requests should be sent to Morgan Urbanovsky. Please allow at least a week for marketing messages.